1. What is a personal U.S. address and how does it work?
A personal U.S. address is a unique mailing address we assign to you. You can use it when shopping online in the U.S., and we'll forward your packages worldwide.
2. Can I receive mail as well as packages?
Yes, you can use your U.S. address for both letters and packages. We offer mail forwarding along with package forwarding services.
3. Do you consolidate multiple packages into one shipment?
Yes, our package consolidation service combines multiple parcels into a single box to save you money on international shipping.
4. How long can I store my packages?
We offer free storage for an initial period (e.g., 30 days). Extended storage is available for a small fee if you need more time.
5. Do you provide repackaging services?
Yes. We can remove unnecessary boxes, combine items, or use stronger packaging to reduce weight and protect your goods.
6. Can you remove invoices or price tags from my order?
Yes, our invoice removal service ensures your shipment is free from price documentation if you're sending gifts or reselling items.
7. What carriers do you use for international shipping?
We work with major couriers such as DHL, FedEx, USPS, and UPS to ensure fast and reliable delivery worldwide.
8. Do you assist with customs declarations?
Yes, we help you complete customs forms accurately to avoid delays and ensure compliance with your country's import regulations.
9. Can I request photo inspection of my items?
Yes, we provide detailed photos of your packages upon arrival so you can verify contents and condition before shipping.
10. What happens if my package is damaged or lost?
If you purchase insurance, your items are fully protected against loss or damage. Claims are processed quickly with proof of value.
11. Can you purchase items on my behalf?
Yes, our Assisted Purchase service allows us to buy products for you if a store doesn't accept your payment method or location.
12. How do I pay for your services?
You can pay securely via credit/debit card, PayPal, or other supported payment options directly from your dashboard.
13. Do you offer discounts for bulk shippers?
Yes, frequent shippers and resellers benefit from special pricing plans and volume-based discounts.
14. Are there restricted items you cannot ship?
Yes. Items such as hazardous materials, explosives, flammable liquids, and certain electronics may be restricted. Check our list before shipping.
15. How fast will my package be delivered internationally?
Delivery times vary depending on courier and destination. Standard shipping takes 7–14 days, while express options are 3–5 days.
16. Can I track my shipment online?
Yes, every shipment comes with a tracking number. You can monitor progress directly in your account or via courier websites.
17. What is the difference between standard and express shipping?
Standard shipping is more affordable but slower, while express shipping delivers much faster at a higher cost.
18. Do you notify me when my package arrives at the warehouse?
Yes, we send instant notifications and photos of your package once it is received and logged into your account.
19. Can I split one shipment into multiple destinations?
Yes, you can ship parts of your order to different addresses by creating separate shipping requests.
20. Do you charge for package handling?
Basic handling is included in your plan. Extra services such as repackaging, consolidation, or special handling may have small fees.
21. What if the store delivers a wrong item?
Our photo inspection service helps you spot wrong items early. If a mistake occurs, we can assist you in returning it to the seller.
22. Can I declare a lower value on customs forms?
We require accurate customs declarations to comply with regulations. Declaring a false value may cause fines or seizure of goods.
23. Do you provide insurance for all shipments?
Insurance is optional but strongly recommended, especially for high-value or fragile items. You can add it during checkout.
24. Can I ship oversized or heavy items?
Yes, but oversized and heavy shipments may have special courier requirements and additional fees.
25. Do you handle returns to U.S. stores?
Yes, if you need to return an item, we can send it back to the retailer on your behalf for a small processing fee.
26. How do I sign up for an account?
Simply register on our website, and you'll receive your personal U.S. shipping address instantly.
27. Can I cancel my account anytime?
Yes, you can close your account at any time without penalty. Just ensure all pending packages are shipped or returned first.
28. Do you offer customer support?
Yes, our support team is available by email, live chat, or phone to assist you with any questions or issues.
29. Can I manage multiple recipients under one account?
Yes, you can add multiple recipient addresses in your dashboard, making it easier to ship gifts or resell items to different customers.
30. Why should I choose A+ Services US over other services?
A+ Services US offers transparent pricing, reliable handling, flexible storage, and excellent customer support-making international shopping simple and stress-free.